Move

Our help centre for Move members and anyone who books activities through one of our activity provider network

Help for Members

Create your account, select your plan and get started right away!

How to become a MoveGB member

Check out the awesome fitness providers we partner with!

Where can I use MoveGB?

Use Move to attend your favourite activities, or mix it up and discover something new! Here's some info to help get you started...

How does Move work?

Move Memberships

A summary of finding and managing your bookings

How to find, book and attend an activity

Checking in for your activities

What to do if you need to change the date/time of a booking...

Changing a booking

Joining a class with MyZone

Life gets in the way sometimes we totally understand!

How do I cancel a booking?

Booking and attending activities

Joining a live video class

With your Move membership, not only do you have in-person and live stream classes available, you also get access to great on-demand content!

Move On-Demand

Reporting a Live Stream Error

Live streaming and on demand

Move Membership FAQ's

Use MoveWallet to pay for the activities you love and keep active for life

What is MoveWallet?

Where to find your MoveGB credit and how to use this.

How do I use my MoveGB credit?

I have forgotten to cancel my account and my membership has renewed again!

How activity pricing works

Is there a contract?

How do I see my payment history?

Late cancellations and no show fees

Billing and payments

How to freeze and frequently asked questions

How do I freeze my membership?

It's super easy to deactivate your MoveGB account. Just visit your 'Account' page and then tap the deactivate button in your settings.

How do I cancel my MoveGB subscription?

How do I take a break and not lose pre-paid credit? Use our rejoin feature!

How can I change my price plan?

How do I change my payment method?

How do I reset my password?

How sessions work with Move, and how to keep track of what you've used...

Session Refresh and Allowance

Managing your account

Downloading the Move Mobile App

Can I request a new venue?

We take data protection very seriously and we always ensure that we are compliant with the GDPR.

Data protection and personal data requests

Contact The Team

Other bits

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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