Joining a live video class
Updated over a week ago

How do I see which classes are doing a video link?

Just look out for the 'Live Stream' tag, you'll see this clearly on each activity. Currently we are only showing live streaming activities as no physical sessions are taking place. However we do have a live stream filter, so when things are back to normal you can still search for any live stream classes still going on!

How do I join?

First things first, find the activity in your MoveGB app and follow the instructions to book. When it's time to start the class just check in and you'll be given a link to join your class online! All you need to do is click that link to join the 'meeting' to take part in the class.

Important Notice: Some of our providers shall require for you to have your webcam switched in during the Live Stream session for insurance purposes.

Will it always be on Zoom?

Almost always yes, we're recommending Zoom to our activity partners because, well, it seemed like one of the fastest options... and one of our partner activity providers in Bristol (you know who you are 😘 asked to use it and it turned out to be wicked!

How do I access the link?

When you're ready to, just hit the check in button on your booking and the link to your Live Streamed class will be displayed.

A handful of providers may use a software where they are unable to get a link in advance, in which case they'll send you the link to the class around 15 mins or so before the class starts, usually by email.

Will a video class use up my session?

Yep, when you check-in for the class a session is used from your allowance and the activity provider that you are using will get paid. It's so important that they continue to receive visits at this time, just as much as it is for you to keep active!

What happens if I late cancel or don’t show up - will I still be charged?

We're encouraging our partners to not charge late cancel/no show fees. One may be charged in a rare circumstance but it's unlikely. If it is charged we're afraid this is down the the discretion of the provider, so please contact them directly if you have any questions.

What if the quality of the workout isn’t good? Can I get my session back?

No, all instructors on Move are doing their best, and working hard to bring a quality class to your home at this most unusual of circumstances. For this reason, we can't credit a class back if you don't like it, instead, we just advise you to pick something a little different tomorrow.

I can’t get the link to work, what do I do?

Move doesn't control the link that you are provided with. This is provided directly by the activity provider. If you have a problem then please do contact the instructor directly, but if you're still having any problems then do let us know and we can at least let them know to try to fix it for next time.

In this event, we'll gladly remove your booking for you and credit your session back if the link is found to not work.

What if I don’t have the right equipment?

Most classes will be no/low equipment, but we advise having an exercise mat or at the very least a nice rug :-) Providers are great at giving you alternatives too - baked bean tins for weights?!

What if I experience internet/technological problems?

Darn internet goblins! It happens to the best of us... the best thing to do it turn it off and on again (leave and re-join the class), but if it still doesn't work then we're sorry, you'll just need to try again with better signal in the future. We can't refund sessions for poor internet signal, but as long as you checked in and tried the class then you won't be charged any no show fee.

Can I share this with friends?

When you're joining a live streamed fitness class you can invite a friend to join the same class no matter where they are! Send them a link to your proposed activity on the Move app, they'll just need to book in via Move too to get their live stream link, and you can have a good session - maybe with the knowledge that you're in secret competition!

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