🤸‍♀️ We love to be flexible at Move, and sometimes we all need to take a break! Whether you’re jetting off on holiday, recovering from an illness or injury or you’re just too darn busy, we’ve got you covered!

How do I freeze my account?

Please reach out to our lovely support team on [email protected] so that we can get your account frozen from our end!

When will my account unfreeze?

Our system is designed to unfreeze a day earlier than the date you have selected. This is done without using any of your paid time to ensure that your account is ready to use on your chosen unfreeze date.

How much does it cost?

Freezing your membership costs just £0.18 per day (£1.25 per week). This is billed up front at the time of freezing your account.

Can I unfreeze early?

Of course! When you’re ready to get started again just drop our team a quick message and we'll unfreeze your account for you. You’ll then be able to use your membership straight away.

Can I extend my freeze?

Absolutely, if you need more time just get in touch with our team [here] before your account unfreezes. We’ll be happy to amend your unfreeze date manually. At the moment we don’t have the option to do this on the app - but again we’re working on it!

Can I attend or book activities while my membership is frozen?

If you’re looking to prebook classes for when your account is unfrozen, currently you cannot do this using your included sessions. You’ll need to unfreeze your account or wait until your account is unfrozen before you can book using your session allowance.

How are the 10 freezes across the year counted?

Our year is rolling, so your freezes are counted within the last 365 days. When a freeze is used it will refresh at the same time the following year. You can keep track of this easily in the freeze section of the app. It shows your remaining freezes and the date another will be available.

How long can I freeze for?

It’s up to you how long you freeze for, you can freeze for 1 day minimum and up to 6 weeks. However please feel free to contact our team if you're in need of a longer freeze and we'll see what we can do for you!

💡 Top Tip: Don’t forget you can use your included sessions how you like across the month. If you need to take a short break, why not save your freeze and use more sessions later on in the month?

Having any further questions or need some advice?

Contact our team!