Help for members

Our help centre for Move members and anyone who books activities through one of our activity provider network

30 articles in this collection
Written by Emelia King

Move Memberships

How to become a MoveGB member

Create your account, select your plan and get started right away!

Written by Emelia King
Updated over a week ago

Where can I use MoveGB?

Check out the awesome fitness providers we partner with!

Written by Emelia King
Updated over a week ago

How does Move work?

Use Move to attend your favourite activities, or mix it up and discover something new! Here's some info to help get you started...

Written by Emelia King
Updated over a week ago

Booking and attending activities

How to find, book and attend an activity

A summary of finding and managing your bookings

Written by Emelia King
Updated over a week ago

Checking in for your activities

Written by Emelia King
Updated over a week ago

Changing a booking

What to do if you need to change the date/time of a booking...

Written by Emelia King
Updated over a week ago

Joining a class with MyZone

Written by Emelia King
Updated over a week ago

How do I cancel a booking?

Life gets in the way sometimes we totally understand!

Written by Emelia King
Updated over a week ago

Live streaming and on demand

Joining a live video class

Written by Emelia King
Updated over a week ago

Move On-Demand

With your Move membership, not only do you have in-person and live stream classes available, you also get access to great on-demand content!

Written by Emelia King
Updated over a week ago

Reporting a Live Stream Error

Written by Emelia King
Updated over a week ago

Billing and payments

Move Membership FAQ's

Written by Emelia King
Updated over a week ago

What is MoveWallet?

Use MoveWallet to pay for the activities you love and keep active for life

Written by Emelia King
Updated over a week ago

How do I use my MoveGB credit?

Where to find your MoveGB credit and how to use this.

Written by Emelia King
Updated over a week ago

I have forgotten to cancel my account and my membership has renewed again!

Written by Emelia King
Updated over a week ago

How activity pricing works

Written by Emelia King
Updated over a week ago

Is there a contract?

Written by Emelia King
Updated over a week ago

How do I see my payment history?

Written by Emelia King
Updated over a week ago

Late cancellations and no show fees

Written by Emelia King
Updated over a week ago

Managing your account

How do I freeze my membership?

How to freeze and frequently asked questions

Written by Emelia King
Updated over a week ago

How do I cancel my MoveGB subscription?

It's super easy to deactivate your MoveGB account. Just visit your 'Account' page and then tap the deactivate button in your settings.

Written by Emelia King
Updated over a week ago

How do I take a break and not lose pre-paid credit? Use our rejoin feature!

Written by Emelia King
Updated over a week ago

How can I change my price plan?

Written by Emelia King
Updated over a week ago

How do I change my payment method?

Written by Emelia King
Updated over a week ago

How do I reset my password?

Written by Emelia King
Updated over a week ago

Session Refresh and Allowance

How sessions work with Move, and how to keep track of what you've used...

Written by Emelia King
Updated over a week ago

Other bits

Downloading the Move Mobile App

Written by Emelia King
Updated over a week ago

Can I request a new venue?

Written by Emelia King
Updated over a week ago

Data protection and personal data requests

We take data protection very seriously and we always ensure that we are compliant with the GDPR.

Written by Emelia King
Updated over a week ago

Contact The Team

Written by Emelia King
Updated over a week ago