MoveGB Support
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Go to Move
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Help for Members
Help for Members

Our help centre for Move members and anyone who books activities through one of our activity provider network

30 articles

Move Memberships


How to become a MoveGB member
Where can I use MoveGB?
How does Move work?

Booking and attending activities


How to find, book and attend an activity
Checking in for your activities
Changing a booking
Joining a class with MyZone
How do I cancel a booking?

Live streaming and on demand


Joining a live video class
Move On-Demand
Reporting a Live Stream Error

Billing and payments


Move Membership FAQ's
What is MoveWallet?
How do I use my MoveGB credit?
I have forgotten to cancel my account and my membership has renewed again!
How activity pricing works
Is there a contract?
How do I see my payment history?
Late cancellations and no show fees

Managing your account


How do I freeze my membership?
How do I cancel my MoveGB subscription?
How do I take a break and not lose pre-paid credit? Use our rejoin feature!
How can I change my price plan?
How do I change my payment method?
How do I reset my password?
Session Refresh and Allowance

Other bits


Downloading the Move Mobile App
Can I request a new venue?
Data protection and personal data requests
Contact The Team
MoveGB Support
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