1. Help Centre
  2. COVID-19 support for members and Activity Providers

The Move Community and COVID-19

The health and safety of all Movers and Partners within the community is our highest priority, and we also want to do whatever we can to support local businesses.

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We know that with the CV-19 virus situation everyone has a lot on their mind, so we've been working around the clock to put in place some initiatives to help support you and your favourite activity providers.

 

1. Live Class Streaming

We are implementing features to help activity providers make their classes available to you via a live stream online so you can check in from home, staying active whilst also supporting your local activity providers income.

 

2. Activity Provider Support Fund

Many of our activity partners are small independent businesses and this period will be difficult for them, so we're implementing an Activity Provider Support Fund. By opting into the Activity Provider Support Fund you're ensuring that the providers you attended last month get paid at least the same from you this month even if you are unable to attend at all.

Help your community and opt in to the Activity Provider Support Fund here

 

3. Unused visits will roll over so don't worry if you miss a few workouts

If you chose not to donate to the Activity Provider Fund, we’ll roll over unused attendances for those who cannot make their usual workouts to the following month so your membership isn't wasted.

This feature is a work in progress and will be updated on all memberships soon. If your membership renews AND you run out of sessions then just give us a call and our team will be more than happy to manually apply the sessions that should be rolled over to your account.

 

4. Premium at-home fitness videos included in your membership

We've teamed up with one of the UK's leading providers of at-home workout video classes to offer all Move members a free premium subscription for a month.

If there's a period of time where the UK's fitness facilities close then you can still access all types of classes from home - you can register for your access here.

 

5. Waived No-Show Fees

We are encouraging all partners to waive no shows fees related to COVID-19 (Move does not charge No-Show fees however some of the partners in our network do and we facilitate the payments).

 

Our team are here and ready to help as much as we can, so we'll continue to provide top-level support. We'll also come back to update these pages as new information unfolds.

If you have any questions then please don’t hesitate to contact us, we are a community-led business and our primary focus during this tough time is to ensure we provide the best support we can to our community.

Team MoveGB