# MoveGB Support

> How can we help?

## Help for Members

- [How to become a MoveGB member](https://support.movegb.com/en/articles/6722084-how-to-become-a-movegb-member.md): Create your account, select your plan and get started right away!
- [Where can I use MoveGB?](https://support.movegb.com/en/articles/6722079-where-can-i-use-movegb.md): Check out the awesome fitness providers we partner with!
- [How does Move work?](https://support.movegb.com/en/articles/6723008-how-does-move-work.md): Use Move to attend your favourite activities, or mix it up and discover something new! Here's some info to help get you started...
- [How to find, book and attend an activity](https://support.movegb.com/en/articles/6731106-how-to-find-book-and-attend-an-activity.md): A summary of finding and managing your bookings
- [Checking in for your activities](https://support.movegb.com/en/articles/6732091-checking-in-for-your-activities.md)
- [Changing a booking](https://support.movegb.com/en/articles/6732142-changing-a-booking.md): What to do if you need to change the date/time of a booking...
- [Joining a class with MyZone](https://support.movegb.com/en/articles/6732155-joining-a-class-with-myzone.md)
- [How do I cancel a booking?](https://support.movegb.com/en/articles/6732114-how-do-i-cancel-a-booking.md): Life gets in the way sometimes we totally understand!
- [Joining a live video class](https://support.movegb.com/en/articles/6732274-joining-a-live-video-class.md)
- [Move On-Demand](https://support.movegb.com/en/articles/6732281-move-on-demand.md): With your Move membership, not only do you have in-person and live stream classes available, you also get access to great on-demand content!
- [Reporting a Live Stream Error](https://support.movegb.com/en/articles/6732292-reporting-a-live-stream-error.md)
- [Move Membership FAQ's](https://support.movegb.com/en/articles/6732113-move-membership-faq-s.md)
- [I have forgotten to cancel my account and my membership has renewed again!](https://support.movegb.com/en/articles/6732372-i-have-forgotten-to-cancel-my-account-and-my-membership-has-renewed-again.md)
- [How do I use my MoveGB credit?](https://support.movegb.com/en/articles/6732332-how-do-i-use-my-movegb-credit.md): Where to find your MoveGB credit and how to use this.
- [How activity pricing works](https://support.movegb.com/en/articles/6732340-how-activity-pricing-works.md)
- [Is there a contract?](https://support.movegb.com/en/articles/6732349-is-there-a-contract.md)
- [How do I see my payment history?](https://support.movegb.com/en/articles/6732368-how-do-i-see-my-payment-history.md)
- [Late cancellations and no show fees](https://support.movegb.com/en/articles/6732101-late-cancellations-and-no-show-fees.md)
- [How do I freeze my membership?](https://support.movegb.com/en/articles/6730541-how-do-i-freeze-my-membership.md): How to freeze and frequently asked questions
- [How do I cancel my MoveGB subscription?](https://support.movegb.com/en/articles/6732374-how-do-i-cancel-my-movegb-subscription.md): It's super easy to deactivate your MoveGB account. Just visit your 'Account' page and then tap the deactivate button in your settings.
- [How do I take a break and not lose pre-paid credit? Use our rejoin feature!](https://support.movegb.com/en/articles/6732402-how-do-i-take-a-break-and-not-lose-pre-paid-credit-use-our-rejoin-feature.md)
- [How can I change my price plan?](https://support.movegb.com/en/articles/6732419-how-can-i-change-my-price-plan.md)
- [How do I change my payment method?](https://support.movegb.com/en/articles/6732425-how-do-i-change-my-payment-method.md)
- [How do I reset my password?](https://support.movegb.com/en/articles/6732430-how-do-i-reset-my-password.md)
- [Session Refresh and Allowance](https://support.movegb.com/en/articles/6732399-session-refresh-and-allowance.md): How sessions work with Move, and how to keep track of what you've used...
- [Downloading the Move Mobile App](https://support.movegb.com/en/articles/6732433-downloading-the-move-mobile-app.md)
- [Can I request a new venue?](https://support.movegb.com/en/articles/6732444-can-i-request-a-new-venue.md)
- [Data protection and personal data requests](https://support.movegb.com/en/articles/6732448-data-protection-and-personal-data-requests.md): We take data protection very seriously and we always ensure that we are compliant with the GDPR.
- [Contact The Team](https://support.movegb.com/en/articles/6732449-contact-the-team.md)
- [Join our January Fitness Challenge!](https://support.movegb.com/en/articles/10305641-join-our-january-fitness-challenge.md)

## Help for Activity Providers

- [What is Move?](https://support.movegb.com/en/articles/6732451-what-is-move.md)
- [How to choose the best images for my venue page](https://support.movegb.com/en/articles/6732530-how-to-choose-the-best-images-for-my-venue-page.md)
- [How to write good descriptions for your venue](https://support.movegb.com/en/articles/6732529-how-to-write-good-descriptions-for-your-venue.md): If operating out of a venue or live streaming, your venue description is your opportunity to sell your business as a whole!
- [Updating your venue page and activities](https://support.movegb.com/en/articles/6732519-updating-your-venue-page-and-activities.md)
- [Understanding my Dashboard](https://support.movegb.com/en/articles/6732518-understanding-my-dashboard.md)
- [Log in to your MoveGB Partner Portal](https://support.movegb.com/en/articles/6732515-log-in-to-your-movegb-partner-portal.md)
- [Adding and Editing activities](https://support.movegb.com/en/articles/6732544-adding-and-editing-activities.md)
- [Adding Activities from TeamUp](https://support.movegb.com/en/articles/6732573-adding-activities-from-teamup.md): Quickly add your activities from TeamUp
- [Adding Activities from MINDBODY](https://support.movegb.com/en/articles/6732548-adding-activities-from-mindbody.md): Adding your activities from MindBody to your MoveGB timetable with seamless bookings and timetable updates.
- [How to cancel a class in your portal](https://support.movegb.com/en/articles/6732536-how-to-cancel-a-class-in-your-portal.md): If you can no longer run a class here's how you cancel it in your portal to let your customers know
- [Changing your public pay-as-you-go prices](https://support.movegb.com/en/articles/6732480-changing-your-public-pay-as-you-go-prices.md): How to update the price that you charge to your customers who book onto your activities directly on your public Move page
- [How to deliver Omni-Channel fitness classes](https://support.movegb.com/en/articles/6734078-how-to-deliver-omni-channel-fitness-classes.md): Setting your activities to be delivered both in person and via live stream at the same time
- [Scheduling meetings on Zoom](https://support.movegb.com/en/articles/6734073-scheduling-meetings-on-zoom.md): Getting your live stream meetings set up is quick and easy!
- [Troubleshooting connection issues via your Live Stream sessions](https://support.movegb.com/en/articles/6734069-troubleshooting-connection-issues-via-your-live-stream-sessions.md): Having troubles with your wireless connection via Zoom?
- [How to update your Live Stream URLs](https://support.movegb.com/en/articles/6734067-how-to-update-your-live-stream-urls.md): Updating your activities with the correct live stream URL ensures the best possible experience for your members!
- [Adding multiple hosts on Zoom](https://support.movegb.com/en/articles/6732602-adding-multiple-hosts-on-zoom.md): How to add multiple hosts for your instructors to run live stream sessions through your Zoom account
- [How to be a great live stream instructor](https://support.movegb.com/en/articles/6734079-how-to-be-a-great-live-stream-instructor.md): Tips on how to host engaging live stream and omni-channel classes
- [Music licensing](https://support.movegb.com/en/articles/6734135-music-licensing.md): It's important to understand music licensing laws if you're playing those sweet beats!
- [How to play music over your Live Stream on Zoom](https://support.movegb.com/en/articles/6734116-how-to-play-music-over-your-live-stream-on-zoom.md): If you're using Zoom to live stream your classes, then here's how to make the sound, sound great!
- [Top tips for Omni-Channel delivery](https://support.movegb.com/en/articles/6734107-top-tips-for-omni-channel-delivery.md): Top technical tips on delivering your physical classes at the same time as live streaming
- [What do your customer's experience when they book with you?](https://support.movegb.com/en/articles/6732473-what-do-your-customer-s-experience-when-they-book-with-you.md): Here's a quick overview of what your customers will experience when they book through your new public page.
- [How to set up Live Streaming for your fitness class](https://support.movegb.com/en/articles/6732577-how-to-set-up-live-streaming-for-your-fitness-class.md): Live stream fitness classes are leading the industry at the moment. If you use an alternative programme to Zoom, here's how to get set up...
- [How to Launch Your New Live Stream System](https://support.movegb.com/en/articles/6732454-how-to-launch-your-new-live-stream-system.md)
- [Log into your Portal from your mobile - easily manage check-ins and class cancellations](https://support.movegb.com/en/articles/6734189-log-into-your-portal-from-your-mobile-easily-manage-check-ins-and-class-cancellations.md)
- [Your Late Cancellation Window and Late Cancel/No Show Fees](https://support.movegb.com/en/articles/6734188-your-late-cancellation-window-and-late-cancel-no-show-fees.md): How to customise your late cancellation window and manage cancellations on your Move Portal.
- [Responding to Booking Requests](https://support.movegb.com/en/articles/6734185-responding-to-booking-requests.md): We offer a free booking system that allow Move fitness providers to manage their bookings on the go
- [Check Ins and No shows - An Overview](https://support.movegb.com/en/articles/6734176-check-ins-and-no-shows-an-overview.md)
- [How to check-in a customer through my desktop portal](https://support.movegb.com/en/articles/6734171-how-to-check-in-a-customer-through-my-desktop-portal.md)
- [An overview of the 'Manual Accept/Decline' booking system](https://support.movegb.com/en/articles/6738154-an-overview-of-the-manual-accept-decline-booking-system.md)
- [How to offer live stream activities through Zoom](https://support.movegb.com/en/articles/6732580-how-to-offer-live-stream-activities-through-zoom.md)
- [An overview of our integrated booking systems](https://support.movegb.com/en/articles/6738634-an-overview-of-our-integrated-booking-systems.md)
- [How do I integrate Move with my MINDBODY?](https://support.movegb.com/en/articles/6732231-how-do-i-integrate-move-with-my-mindbody.md)
- [Your Payment Report](https://support.movegb.com/en/articles/6732495-your-payment-report.md): You have full access to your payment report at any time.
- [High Value Customers](https://support.movegb.com/en/articles/6738680-high-value-customers.md)
- [Control your Move earnings 💰](https://support.movegb.com/en/articles/6738155-control-your-move-earnings.md): We're changing payment system that means you'll have more control over your Move earnings.
- [How Payments Work For Activity Providers](https://support.movegb.com/en/articles/6738135-how-payments-work-for-activity-providers.md): Understand how you receive income from the Move products you use.
- [Increase your direct sales with Move](https://support.movegb.com/en/articles/7872845-increase-your-direct-sales-with-move.md)
- [How to write good activity descriptions](https://support.movegb.com/en/articles/6741952-how-to-write-good-activity-descriptions.md): Here are some guidelines that may be helpful!
- [5 simple tips to get a first time customer to return to your class next week](https://support.movegb.com/en/articles/6738698-5-simple-tips-to-get-a-first-time-customer-to-return-to-your-class-next-week.md): Nothing says “come back to my class” more than a fabulous first impression, right!
- [Join Our Independent Community and Take Part in the Experience Fitness Series](https://support.movegb.com/en/articles/8545449-join-our-independent-community-and-take-part-in-the-experience-fitness-series.md)
- [Becoming a Move Partner](https://support.movegb.com/en/articles/7864113-becoming-a-move-partner.md)