Help Centre
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I use Move to stay active
I use Move to stay active
Move Memberships
Booking and attending activities
Live streaming and on demand
Billing and payments
Managing your account
Trust and safety
Other bits
I'm an Activity Provider on the Move Marketplace
Getting Started
My Partner Portal
My Activities
Live Streaming Your Activities
My Bookings
Integrations and booking systems
Move Pricing
Promoting Your Business
Trust, safety and security
I'm using Move Virtual Studio
AV Equipment
Portal - How to set up & use
How to run a live stream class
Live Stream - Setup, Integration & Operation
Operating & Troubleshooting
Data Protection and Security
I'm a Move Ambassador or a member of the Press
Join the team
COVID-19 support for members and Activity Providers
Meet our team
Back to home
Help Centre
I use Move to stay active
I use Move to stay active
Move Memberships
Booking and attending activities
Live streaming and on demand
Billing and payments
Managing your account
Trust and safety
Other bits
I'm an Activity Provider on the Move Marketplace
Getting Started
My Partner Portal
My Activities
Live Streaming Your Activities
My Bookings
Integrations and booking systems
Move Pricing
Promoting Your Business
Trust, safety and security
I'm using Move Virtual Studio
AV Equipment
Portal - How to set up & use
How to run a live stream class
Live Stream - Setup, Integration & Operation
Operating & Troubleshooting
Data Protection and Security
I'm a Move Ambassador or a member of the Press
Join the team
COVID-19 support for members and Activity Providers
Meet our team
I use Move to stay active
Our help centre for Move members and anyone who books activities through one of our activity provider network
Move Memberships
How to become a MoveGB member
Where can I use MoveGB?
Which activities are included on my trial?
How does MoveGB work?
Booking and attending activities
How to find, book and attend an activity
How do I share Move with my friends?
Booking Methods and Check In
How do I cancel a booking?
Changing a booking
Checking in for your activities
Joining a class with MyZone
See more
Live streaming and on demand
Reporting a Live Stream Error
Joining a live video class
Move On-Demand
Billing and payments
What is MoveWallet?
Late cancellations and no show fees
How billing works
Move Membership FAQ's
Is there a contract?
How activity pricing works
How do I use my MoveGB credit?
How do I see my payment history?
I have forgotten to cancel my trial membership and my membership has started!
See more
Managing your account
Session Refresh and Allowance
How can I change my price plan?
How do I reset my password?
How do I change my payment method?
How do I freeze my membership?
How do I take a break and not lose pre-paid credit? Use our rejoin feature!
How do I cancel my MoveGB subscription?
See more
Trust and safety
What does the COVID prepared kitemark mean?
Other bits
Data protection and personal data requests
Contact The Team
Downloading the Move Mobile App
Can I request a new venue?
