A summary of finding and managing your bookings
Finding an activity
If you're new to Move and eager to see what we've got going on in your local area, simply head over to our homepage and use the 'Explore Activities' subpage to check out what could Move you next!
Alternatively if you are a Move member, you can use the 'Search activities or venues' field provided at the top of the screen when are logged into your account.
Enter key words that relate to the activity or venue you'd like to try out and hit 'Enter' to search.
Don't forget to check out our 'Video on Demand' section if you'd like to jump onto a pre-recorded class at any time, anywhere!
You can narrow down the search to find the right activities for you by using the following filters:
Location - The location of your activity search
Day - Select 'any day' or specific date depending on your availability
Time - Set a time range to filter out any session taking place an an unsuitable time
Activity Format - Search for live streams, in-person classes or both
Distance - Set the search radius you're happy to travel to within the location set for the activity search
Booking an activity
Once you've found the right activity, get the ball rolling by hitting the button to book. You'll then see the activity page where you can check out the description, venue information and contact details for the activity provider.
As a Mover, you can book a maximum of 2 weeks ahead of time (many activities run multiple times in a week too!), so select the day and time you'd like to attend and hit the button to continue.
You'll then be taken to a booking confirmation page, so hit 'CONFIRM BOOKING'. You'll also see information on the class cancellation window and no show fee for the selected activity (if applicable).
We offer several booking options to support the diverse range of businesses that we partner with.
Advanced booking required
Most bookings can be instantly booked, and are either automatically accepted or reviewed by the provider before confirming, where you will receive a booking notification email.
For some activities you'll see 'Request to Book' - where our team will contact the activity provider on your behalf to request your booking and get back in touch with you as soon as possible!
Drop in activities
Other activities such as most gym or swim passes don't require advanced booking. For these activities, you will see a 'CHECK IN' button. Head to the venue within the selected times and simply check in on arrival.
Viewing, attending or cancelling a booking
Viewing a booking
You can see a full record of your previous and upcoming bookings in the 'Bookings' section, found at the top of the screen when logged into your account.
Attending a booking
When you arrive for your booked session, please use the 'Check-in' option to validate your attendance*.
If attending a live streamed class, you'll be provided with the attendance URL after completing check-in for your booking.
*Check-in is available 30 minutes before the class start time and until 30 minutes after the class end time.
Cancelling a booking
You can cancel a booking right up until the start time of the class, but each Activity Provider will set the notice period on booking cancellations.
If you cancel a booking within the set cancellation window, you will be liable to a late cancellation fee (set and determined by the provider), so we'd recommend reaching out to them directly too so they know that you won't be attending.