How Payments Work For Activity Providers

Understand how you receive income from the Move products you use.

 

What you will receive if you list your activities on the Move Marketplace

Pay-as-you-go customers

You will receive a wholesale price of 90%* of the per activity consumer price you choose to list at for users who purchase your activities via your public Move page listing (non-member bookings)

There is a 70% wholesale price for registered Pay as You Go users of the Move marketplace.

Membership customers

Where users of the marketplace pay a membership fee directly to Move for inclusive access to activities, their membership income is distributed across the providers whose activities they have attended. In the majority of cases, you will receive a wholesale price of 70% of your list price per activity* up to a maximum amount of the total membership income paid by the customer (less 10% retained by Move).

For the most loyal customers with the highest visit frequency on their relevant marketplace membership plan the per visit price you receive may reduce, but will not be less than 57% of the wholesale activity price. This payment structure is designed to work exactly how your own membership/class pack income works i.e. overall, these customers will pay you more over their lifetime. A customer of this type is highlighted on your payment report as a ‘High Value Customer’. 

Attracting new users from the Move marketplace  

Most providers have room to grow and therefore want to generate more leads for their business, so choose to offer a free taster activity to new customers. You're not paid for taster sessions. When someone loves what you do then they will come back and you will be paid for every visit after that! Free tasters reset after 90 days to entice the customer back if they haven't converted to a Move membership plan or joined you direct. You can adjust the reset period to suit your business. 

 

Important Note: If you're hoping to amend your Guest Pricing in anyway then please do let our Partner Support Team know in advance so that we can make the appropriate changes to your activities.

You can reach out to them via email on partnersupport@movegb.com or via phone on 0345 519 6626.

Move Virtual Studio

If you're selling products via the Virtual Studio platform, the more customers you get accessing your content, the more you can earn and grow your business.

If you're using Virtual Studio to process PAYG transactions which enable your customers to access your live stream classes

You will receive a wholesale price of 90% of your class price*. 

If you're using Virtual Studio to process membership upgrade transactions which enable your customers to access premium on demand content  

The amount of revenue you'll receive per user who upgrades will vary depending on your choice of virtual studio configuration. You can see the details for your platform inside your Partner Pages.

If you're using your existing membership system to process membership transactions which enable your customers to access your live stream classes and on demand content  

You will be charged a license fee per live member per month

If you're promoting 3rd party Move Marketplace content to your customers, accessible via your Virtual Studio platform  

These transactions are processed via our 'Move Wallet' feature and revenue is passed to the operator delivering the content. You earn affiliate revenue equal to 10% of the net revenue generated from each user's first Move Wallet transaction.

Payment terms

Transactions processed via Move Marketplace: automated monthly payment at the end of the following month after the activity was attended

Transactions processed via Virtual Studio: automated payment every two weeks

Affiliate revenue from Move Wallet transactions: automated payment annually

 

*after payment processing and any applicable booking fees have been deducted. Booking fees vary depending on partner booking system. Payment processing fees are 2.9% + 30p and cover the cost of collecting payments from your direct and marketplace customers, and processing your payments. It includes credit/debit card transaction fees and the cost of arranging alternative payment in the case that a transaction fails or is disputed.

 

FAQs

What's a wholesale price?

Your wholesale price is the agreed maximum payment that you can receive for a given activity that you list on the Move marketplace. This differs from your public list price and any reference to wholesale price will reference your agreed rate you'll be paid by move and not your public list price.

Example:

You charge £10.00 to the public for your activity. 

You list that activity at £7.00 on the Move Marketplace

Your Wholesale price for PAYG users will be 90% of this, or £6.30