How Payments Work For Activity Providers

Understand how you receive income from the Move products you use.

 

What you will receive if you list your activities on the Move marketplace

For Pay as You Go users of the marketplace, you will receive a wholesale price of 90% of the per activity consumer price you choose to list at*.

Where users of the marketplace pay a membership fee directly to Move for inclusive access to activities, their membership income is distributed across the providers whose activities they have attended. In the majority of cases, you will receive a wholesale price of 70% of your list price per activity* up to a maximum amount of the total membership income paid by the customer (less 10% retained by Move).

For the most loyal customers with the highest visit frequency on their relevant marketplace membership plan the per visit price you receive may reduce, but will not be less than 57% of the wholesale activity price. This payment structure is designed to work exactly how your own membership/class pack income works i.e. overall, these customers will pay you more over their lifetime. A customer of this type is highlighted on your payment report as a ‘High Value Customer’. 

Attracting new users from the Move marketplace  

Most providers have room to grow and therefore want to generate more leads for their business, so choose to offer a free taster to new customers. You are not paid for taster sessions. When someone loves what you do then they will come back and you will be paid for every visit after that! Free tasters reset after 90 days to entice the customer back if they haven't converted to a Move membership plan or joined you direct. You can adjust the reset period to suit your business. 

Payment terms

You will be paid automatically at the end of the following month after the activity was attended. 

Move Operator Edition

If you are selling products directly to your own customers via the Move Operator Edition live stream and on demand platform, the more customers you get accessing your live streams, the more you can earn and grow your business.

If you are selling pay as you go live stream classes to your customers

You will receive a wholesale price of 90% of your per class fee*. 

If you are selling membership plans to your customers to access live stream or on demand content  

You will receive a wholesale price of 90% of your subscription revenue*

Payment terms

You will be paid every two weeks for pay as you go classes or subscription fees collected via the platform..

 

*after payment processing and any applicable booking fees have been deducted. Booking fees vary depending on partner booking system. Payment processing fees are 2.9%+30p and cover the cost of collecting payments from your direct and marketplace customers, and processing your payments. It includes credit/debit card transaction fees and the cost of arranging alternative payment in the case that a transaction fails or is disputed.