How Payments Work For Activity Providers

Understand how you receive income from the Move products you use.

 

What you will receive if you list your activities on the Move Marketplace

Pay-as-you-go customers

You will receive a wholesale price of 90%* of the per activity consumer price you choose to list at for the following users...

  • Users who purchase your activities via your public Move page listing
  • Registered Pay as You Go users of the Move marketplace

Membership customers

Where users of the marketplace pay a membership fee directly to Move for inclusive access to activities, their membership income is distributed across the providers whose activities they have attended. In the majority of cases, you will receive a wholesale price of 70% of your list price per activity* up to a maximum amount of the total membership income paid by the customer (less 10% retained by Move).

For the most loyal customers with the highest visit frequency on their relevant marketplace membership plan the per visit price you receive may reduce, but will not be less than 57% of the wholesale activity price. This payment structure is designed to work exactly how your own membership/class pack income works i.e. overall, these customers will pay you more over their lifetime. A customer of this type is highlighted on your payment report as a ‘High Value Customer’. 

Attracting new users from the Move marketplace  

Most providers have room to grow and therefore want to generate more leads for their business, so choose to offer a free taster activity to new customers. You are not paid for taster sessions. When someone loves what you do then they will come back and you will be paid for every visit after that! Free tasters reset after 90 days to entice the customer back if they haven't converted to a Move membership plan or joined you direct. You can adjust the reset period to suit your business. 

Move Operator Edition

If you are selling products via the Move Operator Edition platform, the more customers you get accessing your content, the more you can earn and grow your business.

If you are using Move Operator Edition to process pay as you go transactions which enable your customers to access your live stream classes

You will receive a wholesale price of 90% of your per class fee*. 

If you are using Move Operator Edition to process membership transactions which enable your customers to access your live stream classes and on demand content  

You will receive a wholesale price of 90% of your subscription revenue*

If you are promoting 3rd party Move Marketplace content to your customers, accessible via your Move Operator Edition platform  

These transactions are processed via our 'Move Wallet' feature and revenue is passed to the operator delivering the content. You earn affiliate revenue equal to 10% of the net revenue generated from each user's first Move Wallet transaction.

Payment terms

Transactions processed via Move Marketplace: automated monthly payment at the end of the following month after the activity was attended

Transactions processed via Move Operator Edition: automated payment every two weeks

Affiliate revenue from Move Wallet transactions: automated payment annually

 

*after payment processing and any applicable booking fees have been deducted. Booking fees vary depending on partner booking system. Payment processing fees are 2.9%+30p and cover the cost of collecting payments from your direct and marketplace customers, and processing your payments. It includes credit/debit card transaction fees and the cost of arranging alternative payment in the case that a transaction fails or is disputed.

 

FAQs

What's a wholesale price?

Your wholesale price is the agreed maximum payment that you can receive for a given activity that you list on the Move marketplace. This differs from your public list price and any reference to wholesale price will reference your agreed rate you'll be paid by move and not your public list price.

Example:

You charge £10 to the public for your activity. 

Your Wholesale price will be 70% of this and will be £7