How billing and payments work

Find out more on how payments and billing work for your flexible Move subscription

Membership Billing

We have different membership options to suit your lifestyle, and base our memberships around flexibility. We understand that things can change, so the last thing we'd want is for anyone to be locked into a contract they didn't want - we've been there! 😰

MoveGO and MoveAtHome - £1.99/wk: 

  • 4 weekly billing 
  • Free tasters - your first time visiting most fitness providers is free!
  • Up to 30% off all additional work outs - pay as you move!

MoveLite, MoveFlex and MovePlus:

  • 4 weekly billing - Check out pricing in your city here
  • Free tasters - your first time visiting most fitness providers is free! 
  • 4 (MoveLite) or 12 (MoveFlex & MovePlus) additional sessions - visit the same provider or switch it up!
  • Want to be even more active? Attend additional sessions with a discount of up to 30%

Want to cancel? No problem! You can cancel your membership at any time through your account, we just need 14 days notice before your next renewal for no further payments to be made. All cancellation requests will take effect at the end of your paid time. 

Top-ups

As a MoveLite, MoveFlex or Move Plus member, most venues and activities will be fully included on your plan 🎉

You might find some premium activities that require an additional payment to attend due to the value of the session. So what are your options? You can either upgrade to a higher plan to have them fully included (MovePlus includes almost all activities), or simply pay the top-up fee shown at the time of booking. 



Change of plans? If you or the provider cancel the session, any top-up paid will be automatically refunded. 

No Shows and Late Class Cancellations

It's important that providers are protected, so if a pre-booked session isn't attended, or is cancelled by a member close to the class start time, a late cancellation or no show fee may apply. 

The window and amount is shown at the time of booking, and is charged at the discretion of the provider. 

Read more information on no shows and late cancellations here.

Trial renewals

We want to be sure that you'll love Move before you commit to a membership so we give you a trial period before getting started - how awesome is that?! 

You'll be made aware of the length of the trial and your renewal date when signing up, on your account page, in your confirmation email AND in an email reminder a couple of days before you renew! 

Love Move? There's nothing more you need to do! Your membership will simply renew at the end of your trial so that you can keep on movin' 🕺

Move isn't for you? No worries at all - there's no commitment! Simply cancel your trial through your account page before it renews.  

Made a payment you're unsure of?

You can keep track of any payments in your Move account on the app or website by heading to your Payment History

If you've forgotten to cancel your trial and it has renewed, then please head to our Billing Help Centre for further assistance. 

If you're still unsure of a charge you have received, or think there has been an error, please contact our friendly Support Team and they'll be happy to look into this further with you.