Rather than making you call your fitness venues and go through the pain of waiting on hold or trying to get through when there's no answer, our concierge team is here to do this for you!
Say goodbye to being tied up on the phone or having to wait by your computer for confirmation! With the MoveGB app and website, it's super easy to keep fit on the go!
Once you have requested your booking it will appear on your app as 'Waiting' until we are able to make contact with the venue and confirm your booking. In the unfortunate event that the class is full, we'll offer some help to get you booked in elsewhere as well! Concierge, at your service!
We work to contact the venues as soon as possible and can usually make a phone call to the centre within 15 minutes.
If your booking is taking longer than this to confirm then please be patient as it may be just proving a little bit difficult to reach somebody at the centre (but our dedicated concierge team are there trying over and over so that you don't have to!)
If you find that this process is taking too long and you need to be able to make other plans then just tap the button that says cancel to cancel your pending booking.
If you change your mind and your booking is accepted, you have the option to cancel 24 hours before the class start time via your Favourites/Reservations OR in the app under your 'Bookings' tab.
To read more about our Concierge Booking service, CLICK HERE.