Both MoveGB and our Move Partners do what we can to ensure that we fill all possible class slots. To show that you attended a session, you need to check in on the Move App or mobile site ✔
All classes booked in advance need to be cancelled at least 24 hours in advance if you cannot attend. Classes booked after this time will therefore not be available to cancel. If you booked your class through the app you can just tap cancel on your booking to cancel this class up until 24 hours beforehand.
Not able to attend?
If you are still unable to make your class but did not cancel before 24 hours prior to the class starting, the best thing we can advise is to call the venue directly to let them know you cannot attend. They may be happy to waive the late cancellation fee, or let you swap the booking - however this is down to their discretion 👍
How much is a no-show or late cancellation fee?
The charge for a late cancellation or for not attending a booked session depends on the venue and will cost no more than the drop in rate of the session. If you do get charged a fee, you will receive an email the next day via Move to let you know, and you will be charged on your Move account 5 days later.
Move does not make any money off no-show fee's - it's a feature that lets venues choose to charge one to help them prevent empty spaces in their classes (we call it lost love! 💔)
To avoid receiving no show fees, please make sure that when you attend your class, you check in on our mobile app or mobile site. We're adding new features all the time and want to hear your feedback so please just get in touch if you have any questions!