Billing and troubleshooting

We know how important billing confusion can be as a customer, we've all been there! :) If these pages don't answer your questions then don't worry, we're here to help!

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11 articles in this collection
Written by Graham and Stefanie

How can I change my price plan?

Here at Move we don't believe in contracts or getting locked into a price plan if you don't want to be! Check this out!
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Written by Stefanie
Updated this week

Checking in for your activities

Check in for your activities on the mobile app with one tap
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Written by Graham
Updated over a week ago

When will my payment come out each month?

How to view your next payment date...
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Written by Stefanie
Updated over a week ago

How do I reset my password?

Forgotten how to get into your membership?
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Written by Stefanie
Updated over a week ago

How do I use my voucher?

Getting started with a voucher and how to redeem it
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Written by Graham
Updated over a week ago

How do I change my payment method?

We've made paying for your MoveGB membership easier then ever...
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Written by Graham
Updated over a week ago

I have forgotten to cancel my trial membership and my membership has started!

Don't worry you can cancel any time, but wait... don't lose what you have already paid for!
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Written by Graham
Updated over a week ago

I am not sure why I have been billed for an extra activity

Here's the 3 situations where you could receive a charge for an activity with MoveGB
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Written by Graham
Updated over a week ago

Late cancellations and no show fees

No-one wants empty class spaces so you need to cancel in time if you are not able to make it to a class
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Written by Graham
Updated over a week ago

How do I see my payment history?

Your payment history is shown in your My Account page...
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Written by Graham
Updated over a week ago

What if I can't get in at the centre?

We've got you insured at any Move venue
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Written by Graham
Updated over a week ago