If you had forgotten to cancel your trial or had not seen the terms when you signed up to try this out then we understand and want to show that we're on your side and a highly trustworthy company of lovely friendly hard-working people 😊 

Just contact our team on [email protected] or 0345 519 6626 and we'll help out! 

Please note that we are only able to issue full refunds if you get in touch within 7 days of the charge coming out of your account and the membership has not been used since the payment.

Alternatively, if you would like to discuss our different membership options, just see the section below to see how to upgrade or downgrade your membership plan.

If you do choose to leave us for now, this does not prevent you from using Move again in the future! You will still be able to log into your MoveGB account, it will just appear as expired and you can still check out the range of plans available to you at any time.

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