Billing and troubleshooting

We know how important billing confusion can be as a customer, we've all been there! :) If these pages don't answer your questions then don't worry, we're here to help!

11 articles in this collection
Written by Chelsay Lewis and Graham

How can I change my price plan?

Here at Move we don't believe in contracts or getting locked into a price plan if you don't want to be! Check this out!
Written by Chelsay Lewis
Updated over a week ago

Checking in for your activities

Check in for your activities on the mobile app with one tap
Written by Graham
Updated over a week ago

When will my payment come out each month?

How to view your next payment date and set the same date each month too...
Written by Graham
Updated over a week ago

Changing your payment method

How to upgrade free to direct debit or just change your payment card for now
Written by Graham
Updated over a week ago

How do I use my voucher?

Getting started with a voucher and how to redeem it
Written by Graham
Updated over a week ago

I have forgotten to cancel my trial membership and my membership has started!

Don't worry you can cancel any time, but wait... don't lose what you have already paid for!
Written by Graham
Updated over a week ago

I am not sure why I have been billed for an extra activity

Here's the 3 situations where you could receive a charge for an activity with MoveGB
Written by Graham
Updated over a week ago

What are the fees for cancelling late or not showing up?

No-one wants empty class spaces so you need to cancel in time if you are not able to make it to a class
Written by Graham
Updated over a week ago

MoveGB is not for me, I haven't used the service and I would like a refund

If you have signed up to Move and forgotten to cancel your trial then we are not in the business of taking payment for a mistake
Written by Graham
Updated over a week ago

How do I see my payment history?

Your payment history is shown in your My Account page...
Written by Graham
Updated over a week ago

What if I can't get in at the centre?

We've got you insured at any Move venue
Written by Graham
Updated over a week ago